When will my order ship?

Ready-to-Ship Jewelry | 2–3 Business Days

Our two signature hoop styles are currently the only ready-to-ship pieces available at Statement92. These orders are processed and prepared for shipment within 2–3 business days.

Made-to-Order Jewelry | 2–4 Weeks

All other designs featured in our collection are made to order. Each piece is crafted specifically for you, with an estimated production timeline of 2–4 weeks before shipment.

Custom Jewelry | Timeline Varies

Custom jewelry is created in collaboration with you, from initial concept to finished piece. Production timelines vary based on design complexity, materials, and craftsmanship.

Your estimated timeline will be discussed during your consultation. Production begins once the final design is approved and any required agreements are completed.

Please note: All timelines exclude shipping transit time.

Returns & Exchanges

At Statement92, every piece is thoughtfully selected or crafted with intention.

All sales are final. We do not accept returns or exchanges on ready-to-ship, made-to-order, or custom jewelry due to changes of mind.

We understand that exceptional circumstances may arise. Requests may be reviewed on a case-by-case basis at our discretion, without a guarantee of approval.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at S92JewelryCo@Statement92.com with your order number, a description of the issue, and clear photographs.

We will review the concern and determine an appropriate resolution in accordance with applicable consumer protection laws.

Nothing in this policy limits any rights you may have under applicable law.

Order Verification & Processing

Why is my order on hold?

To protect our customers and ensure secure transactions, certain orders may require additional verification before processing.

If additional information is needed, Statement92 will contact you using the email address provided at checkout.

Orders may be temporarily placed on hold while verification is completed. If we are unable to verify an order, we reserve the right to cancel it and issue a refund.

Please ensure your contact and shipping information is accurate when placing your order.

For questions regarding your order, please contact S92JewelryCo@Statement92.com.